Englander 25-CB120 Pellet Stove (ESW0023)

Shipping is Free

• ➡Most parcel shipments will be expedited within 24 hours of open business hours.
• ➡Heating appliances ship via tractor trailer and are limited to a curbside delivery. Freight carriers are specially trained and equipped to handle over sized and fragile items safely and efficiently.
• ➡Upon delivery, you will need to inspect and sign a Proof of Delivery Receipt for the shipment. Check for visible damage and if any damage is seen make sure that it is noted on the delivery receipt and take pictures of the damage. You have the right to refuse the delivery due to damage shown. For all transport damage issues please contact us immediately.

30-Day Return Policy

• ➡Please report order cancellation within 12 hours. Orders cancelled after processing may be subject to a 15% restocking fee and a $300 transport fee. Let us know about order cancellation as soon as possible.
• ➡All returns must include a My Fireplace Products/Brightest Home return authorization to be valid. Returned parcels that are not clearly identified with a copy of the return document inside of the package will be refused.
• ➡Products must be returned in their original packaging with all parts, including the owner’s manual if it applies. Stoves must be crated and on their original pallet.
• ➡All return shipping fees are at the customer’s expense, except in the case of transport damage and warranty cases. Returns are subject to a 10% inspection and restocking fee for parts and 15% for heat appliances.
• ➡Brightest Home reserves the right to deduct an amount equivalent to the missing and/or damaged parts.
• ➡Items sent to us without a return authorization form will not be processed or refunded.